Privacy Statement

ONLINE STORE PRIVACY POLICY – ETABLISSEMENTEN STEVENS & CO NV

Last updated on August 12, 2026

The protection of your Personal Data is of the utmost importance to Etablissementen Stevens & Co NV. This privacy statement (hereinafter “Privacy Policy”) contains details regarding the processing of your Personal Data in connection with the Webshop.

1. Definitions

2. Identity and contact information of the data controller

2.1. Etablissementen Stevens & Co NV (hereinafter “We”) is the operator of this online store. Etablissementen Stevens & Co NV is a Belgian company with its registered office at Frankrijklei 98 (P.O. Box 404), 2000 Antwerp, Belgium, and registered with the Crossroads Bank for Enterprises under number 0405.801.082. Our contact information is available on our website at www.stevenshout.be/contact.

2.2. We qualify as a data controller, as defined by law, with respect to the processing of your Personal Data in connection with your use of the Webshop.

2.3. If you have any questions about this Privacy Policy or the processing of your Personal Data, you can contact us at info@stevenshout.be.

3. Personal Data

3.1. We process the following Personal Data within our Webshop:

a) Identification and contact information

• Name;
• Address;
• Email address;
• Phone number;
• Business ID and VAT number.

b) Account and transaction information

• Your username and the status of your account;
• Your orders and order requests;
• Your requests for quotes and the products to which they relate;
• Billing and shipping information.

c) Webshop Usage Data

• The pages and products you view;
• The searches you perform within the online store;
• The time and frequency of your visits;
• Technical data such as your IP address, browser type, language preference, and device type.

3.2. The data listed under 3.1(c) is linked to your account when you are logged in to the Webshop. If you are not logged in, we do not track any personally identifiable usage data, and processing is limited to what is described in Article 11.

3.3. We do not process special categories of personal data as defined in Article 9 of the GDPR.

4. Purposes of the Processing

4.1. We process your Personal Data for the following purposes:

• Account Management — creating, registering, and managing your account on the Webshop, including verifying whether you are acting as a business and approving your account;
• Provision of our services —including, but not limited to, processing orders, handling requests for quotes, delivering goods, invoicing, and following up on complaints;
• Direct marketing — sending commercial messages related to our products;
• Analysis and Improvement of the Web Store — tracking which products and information are viewed, which search queries are entered, and how many quote requests are submitted, in order to tailor our product offerings, product information, and the user-friendliness of the Webshop to our customers’ needs;
• Commercial follow-up — tailoring our communications, recommendations, and offers to the products in which you have shown an interest based on your use of the Webshop;
• Security and Abuse Prevention — protecting the Webshop against unauthorized use, fraud, and technical malfunctions;
• Compliance with legal obligations —including accounting and tax record-keeping requirements.

4.2. We will notify you in advance if we intend to process your Personal Data for purposes other than those specified in this Privacy Policy.

4.3. Based on the processing activities described in Section 4.1, we do not make automated decisions that have legal consequences for you or otherwise significantly affect you. The analyses are intended solely to support the assessment made by our employees. Prices, discounts, and terms of sale are not automatically adjusted based on your use of the Webshop.

5. Legal Basis

5.1. Performance of the Agreement. For the purposes of account management, the provision of our services, and the processing of requests for quotes, the processing of Your Personal Data is necessary for the performance of the agreement between You and Etablissementen Stevens & Co NV, or to take steps at Your request prior to entering into an agreement (Article 6.1(b) of the GDPR). Your consent is not required for these purposes.

5.2. Legal obligation. We rely on our legal obligations (Article 6.1(c) of the GDPR) for the retention of billing and accounting data.

5.3. Direct marketing. To send commercial messages, we rely on your consent or—to the extent permitted by law—on our legitimate interest when these messages relate to similar products and stem from a prior relationship with you. You may notify us at any time that you no longer wish to receive direct marketing messages.

5.4. Legitimate interest. For the purposes of analyzing and improving the Webshop, commercial follow-up, and security, we rely on our legitimate interest (Article 6(1)(f) of the GDPR). Our interest lies in tailoring our online store, our product information, and our services to the actual needs of our professional customers, maintaining the relevance of our business contacts, and securing our systems.

We have weighed the relevant interests against one another and have determined that your rights and freedoms do not outweigh them, in part because:

• it concerns solely the use of a professional account in a business context;
• the data will not be used for automated decision-making;
• the data will not be sold to third parties, nor will it be used for the commercial purposes of third parties;
• the retention period is limited (see Article 8);
• You may object to this processing at any time, free of charge (see Article 9.2).

5.5. Consent. For the placement of non-essential cookies and similar technologies, including those used for web analytics, and for the related transfer of data outside the European Economic Area, we rely on your prior consent (Article 6.1(a) of the GDPR). You may withdraw your consent at any time via the cookie settings on our online store. This withdrawal does not affect the lawfulness of the processing that took place prior to the withdrawal.

6. Recipients of Personal Data

6.1. We may disclose your Personal Data to affiliated companies or to third parties that provide services to us in connection with the purpose of these terms and conditions, including, but not limited to, IT service providers, website hosts, developers, and transportation companies. We enter into data processing agreements with these parties. We will not disclose your Personal Data to third parties for purely commercial purposes.

6.2. We may disclose your Personal Data to third parties if we are required to do so based on legal provisions or court orders.

6.3. In the event of a full or partial reorganization within Our organization, We may also transfer Your Personal Data to third parties, whether or not they are affiliated with Us.

6.4. For the web statistics referred to in Article 11, we use Google Ireland Limited (Google Analytics), Gordon House, Barrow Street, Dublin 4, Ireland. We have entered into a data processing agreement with Google. This processing takes place only with Your consent.

7. Transfer of Personal Data

7.1. As a general rule, we process your personal data within the European Economic Area. The data we record in our own systems, including the data specified in Article 11.5, is stored and processed exclusively within the European Economic Area.

7.2. In connection with the web statistics referred to in Article 11, certain data may be transferred to or accessed from countries outside the European Economic Area, in particular the United States. This transfer is based on appropriate safeguards, including the standard contractual clauses approved by the European Commission and the EU-US Data Privacy Framework under which Google is certified. You may request a copy of these safeguards at info@stevenshout.be.

7.3. This transfer will take place only if and to the extent that you have given your consent via our cookie banner. If you refuse to give this consent, no data will be transferred outside the European Economic Area in this context.

8. Period During Which We Retain Personal Data

8.1. We do not retain your personal data for longer than is necessary for the purposes for which it is processed:

8.2. If you delete your account, if you indicate that you no longer wish to receive direct marketing, or if you exercise your rights under Article 9, the relevant Personal Data will be permanently deleted from our database or, at our discretion, retained in anonymized form. All of the above is without prejudice to the statutory retention obligations listed in the table above.

9. Your Rights

9.1. In accordance with applicable data protection laws, you have the right to:

• to request access to the Personal Data that We process about You;
• to request the correction of inaccurate or incomplete Personal Data;
• to request the deletion of your Personal Data, to the extent that we are not legally required to retain it;
• request a restriction on processing;
• To receive your personal data in a structured, commonly used, and machine-readable format (data portability);
• To withdraw your consent, where the processing is based on consent;
• file a complaint with the supervisory authority, which in Belgium is the Data Protection Authority, Drukpersstraat 35, 1000 Brussels — contact@apd-gba.be — www.gegevensbeschermingsautoriteit.be.

9.2. Right to object. For processing activities based on our legitimate interest (Article 5.4), you have the right to object at any time to the processing of your Personal Data for reasons related to your specific situation. If you object, we will cease such processing unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

You may object to the processing of your data for direct marketing purposes at any time and without providing a reason. In that case, we will immediately cease such processing.

9.3. You may exercise the above rights free of charge by sending a request to info@stevenshout.be. In order to process your request, we may ask you to verify your identity.

9.4. We will respond to your request within one (1) month of receipt. This period may be extended by two (2) months if the complexity or number of requests so requires; in that case, we will notify you within the first month.

10. Changes to This Privacy Policy

10.1. We reserve the right to modify this Privacy Policy at any time. The most recent version is always available on our Webshop, along with the date of the last update.

10.2. In the event of substantive changes that significantly affect you, we will notify you in advance via email or through a clear notice on the Webshop. Where processing is based on your consent, we will ask for your renewed consent.

11. Cookies and Tracking Technologies

11.1. Our online store uses cookies and similar technologies. Cookies are small text files that are placed on your device when you visit our online store.

11.2. We distinguish between two categories:

a) Essential cookies. These are required for the Webshop to function properly, such as remembering your login, your language preference, and the contents of your shopping cart. These cookies are placed without your consent because the Webshop cannot function properly without them.

b) Analytical cookies. We use these to track how the online store is used: which pages and products are viewed, which search queries are entered, how many quote requests are submitted, and how orders are placed. To do this, we use Google Analytics. These cookies are only set after you have given your consent.

11.3. Overview of the cookies used:

11.4. During your first visit, we will ask for your consent via a cookie banner. You can change or withdraw your consent at any time through the cookie settings, which can be accessed at the bottom of every page of the online store. If you decline analytical cookies, the online store will remain fully functional.

11.5. Registration within our own systems. In addition to cookies, when you are logged in to the Webshop, we track within our own systems which products you view, which search queries you enter, which orders you place, and for which products you request a quote.

This registration:

• takes place on our own servers within the European Economic Area;
• does not rely on cookies and is independent of Google Analytics;
• occurs only when you are logged in;
• is based on our legitimate interest as explained in Section 5.4;
• is not shared with third parties.

This registration will therefore remain in effect even if you refuse analytical cookies. You may, however, object to it in accordance with Article 9.2; in that case, we will discontinue the registration for your account.

12. Security

12.1. We take appropriate technical and organizational measures to protect your Personal Data against loss, misuse, and unauthorized access, including encrypted connections, role-based access controls, and secure user account authentication.

12.2. The package and inventory information in the Webshop can only be viewed by Customers with an approved professional account.

12.3. Despite these measures, no online transmission can be considered completely secure. If you identify a security issue, please report it to us at info@stevenshout.be.

13. Applicable Law

13.1. This Privacy Policy is governed by Belgian law.

13.2. In the event of any discrepancies or interpretation issues between different translations of this Privacy Policy, the Dutch text shall always prevail and take precedence over other versions.

Terms of Use

TERMS OF USE FOR THE ONLINE STORE – ETABLISSEMENTEN STEVENS & CO NV

1. Definitions

1. Subject

2.1. Etablissementen Stevens & Co NV (hereinafter “We”) are the operators of this online store. Etablissementen Stevens & Co NV is a Belgian company with its registered office at Frankrijklei 98 (P.O. Box 404), 2000 Antwerp, Belgium, and registered in the Cross-Reference Database of Enterprises under number 0405.801.082. Our contact information is available on our online store at www.stevenshout.be/nl/contact

2.2. By simply using the Webshop, you agree to these Terms of Use. We may unilaterally amend these Terms of Use at any time. Any changes will be posted on the Webshop and will take effect upon their publication.

2.3. We also recommend that you carefully read our Terms and Conditions and our Privacy Policy. These documents set forth the terms and conditions applicable to any offer, quotation, or agreement entered into between you and Etablissementen Stevens & Co NV, as well as how we handle your personal information.

1. Webshop Contents

3.1. The Webshop contains information about our products. It is possible to submit an order request through the Webshop; however, this does not constitute a contract between Us and the User. Any agreement regarding the purchase and sale of our products is not formed until we have confirmed your order request via an individual email in accordance with our terms and conditions. If you would like more information about our products, please contact us.

3.2. The information on this Webshop is provided without any guarantee that it is complete or accurate. We strive to keep this Webshop as up-to-date as possible. Should the information or content of this Webshop be incomplete or incorrect despite our efforts, we cannot be held liable in any way.

3.3. You can submit any complaints regarding our online store to the following email address: info@stevenshout.be

1. Intellectual Property

4.1. The content and design of this online store are protected by intellectual property rights held by Etablissementen Steven & Co NV, including but not limited to copyrights, related rights, database rights, design rights, trademark rights, computer program rights, and know-how.

4.2. Therefore, without the prior consent of Etablissementen Stevens & Co NV, you may not copy, edit, publish, exploit, or otherwise use the content and design of this Webshop, unless expressly agreed otherwise. Any improper use of the aforementioned rights constitutes an infringement.

4.3. Etablissementen Stevens & Co NV takes technical security measures to protect its rights and/or those of third parties with respect to the Webshop and its content and design. You may not circumvent, remove, or modify these measures, nor may you enable others to do so.

1. Personal Data

5.1. When using the Webshop, personal data is processed. In this regard, please refer to our privacy policy, available at: www.stevenshout.be/privacy

1. Applicable Law and Jurisdiction

6.1. These Terms of Use are governed by Belgian law.

6.2. Any disputes arising from these Terms of Use shall fall exclusively within the jurisdiction of the courts of the Antwerp judicial district.